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Customer Care

Michelle enjoys designing stunning jewelry and loves satisfied customers. The following questions and answers are designed to help you get the best shopping experience at Michelle Llavona.

IS THE JEWELRY HANDMADE?

Yes, all Designs by Michelle Llavona are handmade in a studio located in Puerto Rico. Nothing is outsourced. Each item is carefully crafted by Michelle herself.

DO WE HAVE A RETAIL STORE?

Michelle does not have a retail store. We offer the designs for sale on this website and at a few select boutiques located in Puerto Rico.

WHAT HAPPENS IF I ORDERED THE WRONG SIZE?

You may ship the item back to us for resizing. Additional shipping costs apply.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal and all major credit cards.

WHAT ABOUT CUSTOM ORDERS?

Michelle can create any piece according to your specifications. Just send an email to service@michellellavona.com and we will be delighted to help you.

WHAT MATERIALS DO YOU USE?

Michelle works primarily in stainless steel, gold-filled and aluminum. She uses semi-precious stone beads, top quality crystals and freshwater pearls.

WHAT IS GOLD-FILLED

Gold-filled is the next level in quality below solid gold. It’s higher quality than gold-plated. Gold-filled jewelry has the same luster and color of solid-gold pieces, but costs less. The process to create gold-filled actually pressure-bonds gold to a base metal.

It’s not to be confused with gold-plated. Plated pieces tarnish, the gold may flake or tarnish, and over time lose their luster. Gold-filled jewelry has none of these drawbacks.

Gold-filled jewelry is often called the wave of the future because it offers all the same characteristics as solid gold such as strength, durability and beauty….but at a fraction of the cost! 

Caring for Gold-filled items is as easy as caring for any gold jewelry. Simply keep away from chemicals, clean regularly with mildly sudsy water, rinse well and pat dry with a non-scratching cloth. Polish gently with a jewelry polishing cloth. 

Michelle Llavona uses only the highest-quality materials in her jewelry.

DO YOU OFFER WHOLESALE?

Yes. Wholesale orders are welcome. If you are interested in working with us, please send an email to service@michellellavona.com. The minimum order quantity for wholesale is 10 pieces of a single item, assorted colors.

DO YOU NEED INFORMATION ABOUT OUR NEW UPCOMING COLLECTIONS?

For advertising, publicity and inquiries, please contact us directly.

DO YOU HAVE ANY OTHER QUESTION?

Feel free to contact us. We will answer as soon as possible.