If you receive the wrong item or an item that does not match the description of what was ordered, michellellavona.com will accept items for replacement, exchange or credit note, if returned in saleable condition, with the original sales receipt, all original packaging and within 10 days of the original purchase date. If you have simply changed your mind about your purchase, we may, at our discretion, accept items for exchange or credit note if returned under the same conditions. If the original sales receipt is not available, (for example, the item as a gift or the original receipt is lost), we may, at our discretion, offer an exchange as long as the item is returned in saleable condition and with all original packaging. Costs and liabilities of return shipping of exchange items are at the risk and expense of the person returning them, if there is no error on our part, and the item has been returned because you have changed your mind. If you'd like to return any item(s) from your order please feel free to contact us with your invoice number and we’ll send you a merchandise return form.
All of our jewellery items must pass a number of Quality Control checks before leaving our workshop. Michelle Llavona offers a 10 day warranty from the date of purchase against defects in material and/or workmanship on all of the products that we sell. If you believe that an item purchased has a defect, or is not fit for its original purpose, then we will gladly assess the item to determine if a defect exists. If a defect is found which is covered by our warranty, we will either repair or replace that item at no extra cost. If it is not possible to repair or replace the item, then we may offer an exchange, credit note or refund. This excludes items where the pearl or any kind of stone does not match our website photo, as every pearl or stone is individual and some may appear different in shape or colour to those pictured. Michelle Llavona will only replace or repair the item where the pearl or stone does not fit the product description or described shape, or if it contains a defect. Michelle Llavona warranty does not cover damaged resulting from misuse, unauthorised repairs, accidents, alterations, exposure to corrosive or abrasive substances, or other factors outside of normal expected use. Michelle Llavona denies any obligation to take any action in respect to such damaged items. Other than in respect to manufacturing defects or a lack of either fitness for purpose or merchantable quality, repairs may incur a fee. Returns can take up to 5 business days from the date we receive the package.